Course M40409 Deploying Voice Workloads for Skype for Business Online and Server 2015

Module 1: Introduction to Voice Workloads

Designing a Skype for Business voice solution requires the understanding of many technologies. With Microsoft’s latest cloud based voice services, customers now have even more flexibility in deploying a voice solution for their enterprise, but with that flexibility comes further complexities that must be understood. In this module, you will learn about basic VoIP concepts, how they evolved from early telephony technologies, as well as Office 365 services and Microsoft’s entry into the voice world. You will also learn about on-premises and cloud based voice offerings now available as part of the Skype for Business product set.

Lessons

• Voice Overview
• Designing Voice Workloads
• Skype for Business Ecosystem
• SIP Basics and Routing

Lab: Customizing Your Lab Environment

• Configuring the On-Premises Organization

After completing this module, students will be able to:

• Describe the different options available across various possible voice architectures with Skype for Business Server 2015 and Skype for Business Online.
• Explain how cloud technologies are changing the design, deployment, and management of voice architectures.
• Relate their prior experience to what they will learn throughout the course.

Module 2: Assess Network and Voice Deployment Options

In this module, you will learn how to perform a network readiness assessment for an implementation of Skype for Business Server 2015 or Skype for Business Online. This module coincides with the Skype Operations Framework (SOF) Plan phase. Specifically, this module aligns with the Envision, Assess, and Design stages. You will learn about Skype for Business Online and Skype for Business Server 2015 features and functionality. You will also learn the supported architectures for Skype for Business Online and Skype for Business Server 2015.

Lessons

• Network Planning and Assessment
• Skype for Business Features and Functionality
• Plan your Cloud PBX Solution

Lab: Configuring Identity Federation with Office 365

• Adding a Custom Domain and Enabling Directory Synchronization in Office 365
• Performing Directory Synchronization
• Installing and Configuring Active Directory Federation Services
• Enabling Single Sign-On with Office 365

After completing this module, students will be able to:

• Describe the phases of network assessment.
• Identify Skype for Business Online plans.
• Describe the supported voice architectures.
• Choose a voice architecture for a given scenario.

Module 3: Split Domain Configuration

In this module, you will learn what is meant by the term split domain and what it describes relative to the Skype for Business product. You will also learn the benefits of split domain, the prerequisites needed to deploy this environment, and how to provision users once it’s been configured. Finally, you will learn to troubleshoot common issues.

Lessons

• Split Domain Overview
• Split Domain Requirements
• Split Domain Deployments
• User Provisions and Migration
• Troubleshooting Split Domain Related Issues

Lab: Setting up Split Domain with Skype for Business Online

• Setting up Split Domain with Skype for Business Online
• Moving Users to Skype for Business Online
• Verifying the Split Domain Skype for Business User Experience
• Managing Users in Skype for Business Online

After completing this module, students will be able to deploy and configure an environment where users of a domain are split between using Skype for Business Server 2015 and Skype for Business Online.

Module 4: Cloud PBX with PSTN Calling and Conferencing

Cloud PBX is a Microsoft-based PBX solution offered in Office 365. Cloud PBX enables organizations to eliminate their existing PBX infrastructure and migrate PBX functionality, as well as existing telephone numbers, to Office 365. Public Switch Telephone Network (PSTN) Calling provides a PSTN connection for users via Microsoft Calling Plans. PSTN Conferencing has been integrated into Skype for Business Online Meetings capability in Office 365 which allow users to create, manage, and host their own online meetings with PSTN integration for easy dial-in access.

Lessons

• Cloud PBX with PSTN Calling Features
• PSTN Conferencing and Meeting Features
• Skype for Business Server 2015 Dial-in Conferencing

Lab: Configuring Cloud PBX with PSTN Calling

• Enabling Users for PSTN Calling in Skype for Business Online
• Using Online PSTN Calling Features
• Enabling Users for Cloud PSTN Conferencing
• Using PSTN Conferencing in Skype for Business Online

After completing this module, students will be able to:

• Describe Cloud PBX with PSTN Calling features and conferencing
• Deploy and configure conference and meeting features
• Deploy and configure PSTN Conferencing

Module 5: Enterprise Voice (On-Premises)

In this module, you will learn about Skype for Business Server 2015 Enterprise Voice. Enterprise Voice is a unified communications solution delivered by Skype for Business Server 2015. Enterprise Voice enables organizations to send and receive calls via the Publicly Switched Telephone Network (PSTN). You will learn how to configure voice components like Dial Plans, Voice Policies, and Routes that are an integral part of the Enterprise Voice solution.

Lessons

• Designing Enterprise Voice
• Configuring Enterprise Voice
• Voice Routing
• Assigning Phone Numbers
• Client Configuration
• Unified Messaging

Lab: Configuring Enterprise Voice

• Build a Regular Expression
• Configuring Dial Plans
• Configuring a Voice Policy, PSTN Usage, and Route
• Assigning User Dial Plans and Policies
• Test Voice Routing
• Configure the London Dial Plan

After completing this module, students will be able to:

• Design and implement Skype for Business Enterprise Voice.
• Configure Enterprise Voice settings, including dial plans, voice policy, PSTN usage, voice routes, trunks, and numbering plans for DID and extensions.
• Describe Skype for Business Voice Routing.
• Integrate Exchange Unified Messaging with Skype for Business Server 2015.
• Configure Skype for Business client voice features.

Module 6: PSTN Connectivity

A key component to a successful organization is the ability to communicate between internal employees and customers and partners. In order for this to happen organizations need to bridge communications between their internal communications systems such as Skype for Business Server 2015 and the public switched telephone network by using an existing Public Branch Exchange (PBX), gateway, or Internet service provider (ISP). Connection to the PSTN enables enterprise users to make and receive calls from external numbers by using the same Skype for Business client used for internal calls. In addition, employees can leverage the broad range of Skype for Business features to improve their communications interactions with external users connected through the PSTN.

Lessons

• Connecting to the PSTN
• Connecting to the Existing PBX
• M:N Interworking Routing
• Call Routing Reliability
• Call via Work
• Shared Line Appearance
• IP Phones
• Room Systems
• Mobile

Lab: Configuring Integration with an IP-PBX

• Configuring Enterprise Voice Settings for London
• Configuring Inter-Trunk Routing
• Research Skype for Business Server 2015 Integration Settings
• Configuring IP-PBX Integration Settings

After completing this module, students will be able to:

• Plan for the Mediation Server role.
• Connect Skype for Business Server 2015 to the PSTN.
• Implement M:N interworking routing.
• Define a reliable route for calls by using the PSTN.
• Describe Call via Work.
• Describe Shared Line Appearance.

Module 7: Cloud PBX with On-Premises PSTN Connectivity using an Existing Deployment

This module discusses the implementation and configuration of Cloud PBX with an on-premises PSTN with an existing deployment. With many options for implementation, students should be familiar with the different methods and connectivity options. Implementing Cloud PBX requires a tenant with Office 365 and a network infrastructure that can be utilized for users at an office or on a public internet connection. It is important to remember that dial-in conferencing needs to be implemented via PSTN Conferencing or Audio Conferencing Provider (ACP). On-Premises PSTN Connectivity with Cloud Connector Edition will be covered in the next module.

Lessons

• Call Flows and Manageability

Lab: Call Flows and Manageability

• Exercise 1: Testing the Current PBX Calling Solution
• Exercise 2: Enabling Cloud PBX with On-Premises PSTN Connectivity
• Exercise 3: Testing Cloud PBX with On-Premises PSTN Connectivity

After completing this module, students will be able to:

• Explain Cloud PBX with On-Premises PSTN Connectivity architectures and scenarios

Module 8: Cloud PBX with On-Premises PSTN Connectivity using Cloud Connector Edition

Enterprises that have a voice solution on-premises that does not include Skype for Business Server 2015 or Lync Server 2013 can still integrate their current solution with Skype for Business Online by leveraging Cloud Connector Edition (CCE). It is important to choose the correct topology for CCE in order to support an organization’s voice requirements. This module will review the different supported topologies and provide guidance on the deployment process.

Lessons

• Introduction to Cloud Connector Edition
• Planning PSTN Connectivity via Cloud Connector Edition
• Deploying Cloud Connector Edition

Lab: Deploying Cloud Connector Edition

• Configuring the Lab Organization
• Prepare First Cloud Connector Edition High Availability Appliance
• Prepare Second Cloud Connector Edition High Availability Appliance
• Create Base VHDX for Cloud Connector Edition Virtual Machines
• Deploy First Cloud Connector Edition High Availability Appliance
• Configure Office 365 Tenant
• Test Cloud PBX with On-Premises PSTN Connectivity
• Deploy Second Cloud Connector Edition High Availability Appliance
• Complete and Testing Cloud Connector Edition High Availability
• Test Cloud Connector Edition Management Service Auto Recovery

After completing this module, students will be able to:

• Know when Cloud Connector Edition is the right solution for an organization.
• Identify Cloud Connector Edition requirements.
• Deploy and manage Cloud Connector Edition.

Module 9: Enhanced Calling Features and Device Requirements

Enterprise Voice provides a number of specific on-premises features such as call parking, unassigned numbers, PSTN conferencing, and Response Groups. It also builds on the basic Enterprise Voice deployment scenario introduced earlier in the course. To use Enterprise Voice, you need to know about the various Enterprise Voice applications and how to implement and configure them. You will explore the Skype for Business Server Response Group Service (RGS) in some depth, including components such as RGS agent groups, RGS queues, hunt groups or basic workflows, and Interactive Voice response workflows. In addition, you should be able to describe the Attendant routing method.

Lessons

• Call Park Service
• Managing Calls to Unassigned Numbers
• Delegation and Private Lines
• Response Group Services
• Location Information Services and E9-1-1

Lab: Configuring Response Groups

• Configuring Agent Groups and Queues
• Configuring Workflows
• Verifying the Response Group Service Behavior

Lab: Configuring Location Information Services and Managing Devices

• Creating Emergency Routes and PSTN Usages
• Configuring Number Manipulation on Trunks for Emergency Numbers
• Defining LIS Locations
• Experiencing LIS Features

After completing this module, students will be able to:

• Explain the various voice features.
• Configure calling features that extend Skype for Business Enterprise Voice functionality.
• Configure call distribution with response groups.
• Make devices location aware with Location Information Service.
• Manage devices in Skype for Business Server 2015.

Module 10: Network Requirements

In this module, you will learn how to optimize voice communications on a network by planning for network consumption and implementing bandwidth optimizing technologies such as call admission control (CAC), quality of service (QoS), and software defined networks (SDN). You will also learn the media stacks available for Skype for Business Server 2015 and Skype for Business Online.

Lessons

• Media Stacks
• Traffic Modeling
• Quality of Service
• Software-Defined Networking
• Overview of Call Admission Control
• Implementing Call Admission Control
• Software-Defined Networking

Lab: Managing Voice Quality

• Entering information into the Skype for Business Bandwidth Calculator
• Reviewing Calculated Results
• Configuring Quality of Service
• Verifying the Quality of Service Application
• Configuring Call Admission Control to Manage Bandwidth
• Analyzing DSCP Values and Port Ranges for Prioritizing Network Traffic (Bonus Exercise)

After completing this module, students will be able to:

• Explain the media stacks available for Skype for Business Server 2015 and Skype for Business Online.
• Plan for network consumption.
• Optimize voice communications on a network.
• Implement bandwidth-optimizing technologies such as call admission control (CAC), quality of service (QoS), and software-defined networks (SDN).

Module 11: Monitoring and Maintaining Voice Quality

Asserting, achieving, and maintaining call quality are imperative for a successful Skype for Business deployment, especially for voice and conferencing workloads. This module will detail Microsoft’s Call Quality Methodology as both a process and toolset that can be used to achieve these goals. Call Quality Scorecard, along with its accompanying script and the Call Quality Dashboard, will be described as additional tools to measure and maintain call quality goals set by an organization. The module will also show how to leverage native Skype for Business tools and datasets to help troubleshoot and further refine deployment quality.

Lessons

• Call Quality Methodology
• Call Quality Dashboard
• Monitoring Tools
• Usage Reports and Monitoring

Lab: Deploying Call Quality Dashboard, Analyzing Reports, and Capturing KHI

• Installing the Skype Call Quality Dashboard
• Using the Skype Call Quality Dashboard
• Analyze Peer-to-Peer Session Detail Reports
• Troubleshoot Media Quality Reports
• Monitoring Synthetic Transactions
• Monitoring Server Health

After completing this module, students will be able to:

• Leverage the Call Quality Methodology (CQM) and monitoring tools.
• Effectively define and assert call quality.

Module 12: Voice Troubleshooting

Troubleshooting is a basic skill that is required to support Skype for Business Server deployments. Skype for Business infrastructure can be deployed in a variety of topologies, as has been described throughout this course. Skype for Business administrators should be familiar with both the core tools and the troubleshooting methods that apply specifically to Skype for Business Online and Skype for Business Server 2015. This module will introduce tools and methodologies for troubleshooting Skype for Business client, Skype for Business Server 2015, and Skype for Business Online. Various scenarios will be explored to provide familiarity with some of the common issues administrators face.

Lessons

• Troubleshooting Call Quality
• Troubleshooting Scenarios
• Troubleshooting Skype for Business Online Voice
• Troubleshooting IP Phones

Lab: Troubleshoot Dial Plans, Routing, and Trunks

• Reviewing the Centralized Logging Service Components
• Using the CLS Logger Tool
• Tracing Fundamentals
• Identifying Dial Plan Misconfiguration
• Troubleshooting Voice Routing Issues

After completing this module, students will be able to:

• Troubleshoot call quality.
• Identify troubleshooting tools.
• Identify troubleshooting scenarios.
• Use troubleshooting methodology to research, diagnose, and remediate call quality issues.
• Troubleshoot common Skype for Business Online client issues.
• Troubleshoot IP Phones.