Course M55342 Supporting and Troubleshooting Windows 11

This is a 4-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment. These skills include understanding:

• Important Windows 11 features
• How these features are used in an Active Directory
• How to troubleshoot these features

After completing this course, students will be able to:

• Describe the processes involved in planning and using a troubleshooting methodology for Windows 11
• Troubleshoot startup issues and operating system services on a Windows 11 PC
• Perform system recovery
• Resolve issues related to hardware devices and device drivers
• Administer Windows 11 devices
• Troubleshoot issues related to network connectivity
• Configure Windows 11 devices by using Group Policy
• Configure and troubleshoot user settings
• Configure and troubleshoot resource access
• Implement remote connectivity
• Deploy and troubleshoot applications
• Maintain Windows 11 devices

Audience Profile

The primary audience for this course is Desktop Support Technicians (DSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations. These DSTs focus on a broad range of technical issues for:

• Windows 11
• Devices
• Cloud services
• Apps
• Networking
• Hardware

The key responsibilities include resolving technical issues relating to:

• Windows 11 installation, upgrade, and migration
• Activation
• Performance
• User state
• Device synchronization

Other key responsibilities include:

• Configuring and troubleshooting local and remote network access
• Configuring and troubleshooting access to apps
• Troubleshooting access to data and printers
• Troubleshooting authentication, Endpoint security and policy
• OS and data recovery

The secondary audience for this course are IT professionals who administer and support Windows 11 desktops, devices, users, and associated network and security resources.

Before attending this course, students must have:

• Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS)
• Microsoft Active Directory Domain Services (AD DS) principles
• Understanding of the Public Key Infrastructure (PKI) components
• Windows Server fundamentals
• Microsoft Windows Client essentials; for example, experience with Windows 10 or 11